FAQs

Carriers sometimes mark a package delivered a few hours - occasionally a full day - before it actually arrives. Here's what to do:

1. Check around your delivery spot: porch, side door, mailroom, garage, neighbors, or your building's front office.

2. Verify the shipping address on your order confirmation email is correct.

3. Wait 24-48 hours - a good share of "delivered but missing" packages turn up in that window.

Still nothing after 48 hours? Email [email protected] with your order number and we'll open a trace with the carrier and work it from there.

One note for multi-item orders: brands can ship separately, so one tracking number showing delivered doesn't always mean the whole order has arrived. B-Way items always ship on their own tracking.

Yes - as long as your order hasn't reached fulfillment yet, we'll cancel it free of charge with a full refund to your original payment method.

The fastest way: use the Cancel option at the top of this Help Center and sign in with your order email. You can also email [email protected] with your order number and "cancel" in the subject line.

Once an order is being processed and prepared for shipment, it can no longer be canceled - it will ship as placed, and our all-sales-final policy applies. Standard processing takes 3-4 business days, so reach out as soon as possible.

Refunds for canceled orders typically post back to your card within 5-10 business days, depending on your bank.

As soon as your order ships, you'll receive a shipping confirmation email with your tracking number. Standard processing takes 3-4 business days before shipment.

You can also track right from this Help Center: click Track at the top of the page and sign in with the email you used on your order to see live status.

Ordered multiple brands? Items can ship from different warehouses and arrive in separate packages with separate tracking numbers. B-Way products always ship separately with their own tracking.

If it's been more than 4 business days since you ordered and you haven't received a shipping confirmation, check your spam folder first, then email [email protected] with your order number and we'll check on it.

We can only change an order before it reaches fulfillment. Email [email protected] right away with your order number and the change you need (address fix, item swap, etc.) and we'll do our best to catch it - standard processing is 3-4 business days.

Once an order is being processed and prepared for shipment, it can no longer be modified. If you want to add items at that point, the fastest route is placing a second order.

Need to cancel instead? Orders can be canceled free of charge before fulfillment - see "How do I cancel my order?"

A pre-order means the item isn't in our warehouse yet. When you place a pre-order, you're reserving one from the next shipment we receive from the manufacturer. Right now that includes items like the Cocco Veloce Lite Clipper + Trimmer and the JRL Diamante Combo.

When does it ship? Pre-order timing depends on when the manufacturer delivers to us, so we don't post fixed ship dates. Once your item arrives and your order ships, you'll get a shipping confirmation email with tracking, same as any other order.

Want the latest estimate? Email [email protected] with your order number, and we'll check on the current status for you.

Can I cancel a pre-order? Yes. Cancellation is free as long as your order hasn't been fulfilled yet, and a pre-order stays unfulfilled until it ships. Email us your order number to cancel. Refunds go back to your original payment method in 5 to 10 business days.

Once a pre-order ships, it's final sale like the rest of our tools. Barber tools are hygiene-critical, so we can't take them back once they've left the warehouse. If it arrives damaged, defective, or it's the wrong item, we'll make it right. See our return policy article for details.

Ordered other things with your pre-order? If you have questions about how the rest of your order will ship, email us with your order number and we'll let you know exactly what to expect.

Standard order processing takes 3-4 business days before your order ships. Shipping options and rates are shown at checkout.

Free standard shipping on orders over $99 - this applies to clippers, trimmers, and shavers. It does not apply to large equipment and freight items (barber chairs, stations, spa equipment) or to B-Way products, which carry their own shipping charge.

Expedited shipping is available - you'll see the options and rates at checkout.

B-Way products are fulfilled by a separate partner and always ship separately from the rest of your order, with their own shipping charge and their own tracking number - even when ordered together with other items.

Salon furniture and large equipment ship by freight - please allow 10-12 business days for delivery. Freight rates are quoted at checkout.

Questions about shipping? Email [email protected] with your order number.

Shipping cost depends on what you're ordering:

Clippers, trimmers, and shavers: free standard shipping on orders over $99. Under $99, the standard rate is calculated and shown at checkout.

Expedited shipping: available for most parcel orders - options and rates appear at checkout.

Salon furniture and large equipment: ships by freight with rates quoted at checkout; allow 10-12 business days for delivery.

B-Way products: fulfilled by a separate partner and always carry their own shipping charge, shown at checkout - the $99 free shipping threshold does not apply to B-Way.

The exact total for your cart and address always appears at checkout before you pay.

Yes - expedited shipping is available. You'll see the expedited options, rates, and estimated delivery speeds at checkout after entering your address.

Keep in mind that standard order processing (3-4 business days) still applies before any order ships, so if your order is time-sensitive, reach out to [email protected] with your order number right after purchasing and we'll do our best to prioritize it.

Expedited shipping isn't available for salon furniture and large equipment, which ship by freight (10-12 business days), or for B-Way products, which are fulfilled by a separate partner.

Yes - standard shipping is free on orders over $99 for clippers, trimmers, and shavers.

Two exceptions:

Large equipment and freight items (barber chairs, stations, spa equipment) - freight shipping is quoted at checkout, and delivery takes 10-12 business days.

B-Way products - fulfilled by a separate partner with their own shipping charge, shown at checkout.

Expedited shipping is also available - options and rates appear at checkout.

Standard order processing takes 3-4 business days before your order ships. After that, transit time depends on the shipping option you choose at checkout and your location - your tracking number will show the carrier's delivery estimate once the order ships.

Need it faster? Expedited shipping options and rates are shown at checkout.

Salon furniture and large equipment ship by freight - please allow 10-12 business days for delivery.

B-Way products ship separately through their own fulfillment partner, so they can arrive on a different day than the rest of your order.

The easiest way to check: add your items to the cart and enter your address at checkout. If we can ship to your location, you'll see the available shipping options and rates right there.

If no shipping options appear for your address, we aren't able to deliver there at the moment. Questions about shipping to your area? Email [email protected] and we'll confirm.

If your tracking shows no movement for several days, or your package appears lost or arrived damaged, we'll sort it out.

Lost in transit: if tracking hasn't updated in 5+ business days, email [email protected] with your order number. We'll open a trace with the carrier and, if the package is confirmed lost, make it right.

Marked delivered but missing: check porch, mailroom, neighbors, and building office first - carriers often scan early. Still missing after 48 hours, contact us and we'll trace it.

Arrived damaged: email us within 7 days of delivery with your order number and photos of the item and packaging - no need to ship anything back until you hear from our team. Defective products are covered separately by the 1-year manufacturer's warranty.

Reminder for multi-brand orders: items can arrive in separate packages on separate tracking numbers, and B-Way products always ship separately.

Barber chairs, styling stations, pedicure chairs, technician stools, and spa equipment are too big for regular parcel carriers, so they ship by freight. Freight works on a different clock than a clipper order.

10 to 12 business days total is normal for freight. That's not a delay. It's how long it takes to prepare a large item, book it with a freight carrier, and get it across the country to you. If your order has been in for a week and hasn't shipped yet, it's right on schedule.

A few things that are different about freight orders:

• Shipping cost is quoted at checkout. Free shipping over $99 only applies to clippers, trimmers, and shavers, so it doesn't cover freight.
• Expedited shipping isn't available for freight items.
• If you ordered tools too, like clippers or blade spray, those ship separately by parcel and will likely arrive first with their own tracking number.
• Tracking is emailed when your item ships.

When it arrives: check the box and the item before you get rid of any packaging. If anything is damaged, email [email protected] within 7 days of delivery. Include your order number and photos of both the item and the packaging. Shipping damage is handled by us, not the manufacturer.

When to reach out: if it's been more than 12 business days since you ordered and you haven't received tracking or a delivery, email us at [email protected] with your order number and we'll chase it down with the freight company.

We know a chair or spa is a big purchase for your shop. The wait is normal, and your order is being handled.

If only part of your order showed up, don't worry yet. There's a good chance the rest is on its own way.

We carry a lot of brands, and they don't all ship from the same warehouse. When you order from more than one brand, your items can ship from different locations in separate packages, each with its own tracking number. They can also arrive on different days.

Your order will usually ship in more than one package if it includes:

• Items from different brands. For example, a JRL trimmer and a BaBylissPRO clipper may ship from two different places.
• B-Way products. B-Way items are always shipped by a separate fulfillment partner with their own tracking, even if you ordered them with everything else.
• Freight items. Barber chairs, stations, pedicure chairs, stools, and spa equipment ship by freight and take 10 to 12 business days, so your tools will almost always get there first.

What to do:

1. Check your email (and spam folder) for more than one shipping confirmation. Each package gets its own tracking email when it ships.
2. Compare what arrived to your order confirmation to see which items are still on the way.
3. Track the remaining packages with their tracking numbers.

If it's been more than 5 business days since your order was placed and a clipper, trimmer, shaver, or other parcel item still has no tracking (freight items take 10 to 12 business days), email [email protected] with your order number and let us know which item is outstanding. We'll look into it.

If a package arrived and the item inside is wrong, or something that should've been in that box is missing, see our article on wrong items in your order.

B-Way products are shipped by a separate fulfillment partner, not from the same place as the rest of our catalog. Because of that, they work a little differently from everything else in the store:

• They have their own shipping charge, shown at checkout. It's added on its own, even if the rest of your order qualifies for free shipping.
• The $99 free shipping threshold doesn't apply to B-Way items. B-Way products don't count toward it and don't ship free.
• Expedited shipping isn't available for B-Way items.
• They always ship separately, with their own tracking number, even when you order them together with other items. So if your other items show up first, your B-Way order hasn't been forgotten. It's just traveling on its own.

Good news on discounts: the code MODERN (10% off) works on the B-Way collection, same as most of the store. One code per order.

Problem with a B-Way item? B-Way doesn't have a public warranty form, so we handle it for you. Email [email protected] with your order number and photos or a short video showing the issue. We'll coordinate with the B-Way team from there. If the item arrived damaged in shipping, email us within 7 days of delivery with photos of the item and the packaging.

For warranty help on other brands, see our warranty claim article in the Returns & Warranty section.

All sales are final. Barber and grooming tools are hygiene-critical - once a product leaves our warehouse we cannot restock it, which protects every customer from ever receiving a previously handled item.

That said, we review genuine exceptional circumstances case by case. If something is wrong with your order, email [email protected] with your order number and photos, and we'll look at your situation individually. Where a return is approved as an exception, a restocking fee may apply, and any refund is processed only after we receive and inspect the returned item.

Received a damaged, defective, or wrong item? That's covered - all machines carry a 1-year manufacturer's warranty, and shipping damage claims are handled by our team. See "What do I do if my item(s) arrives damaged?" for the steps.

Orders can be canceled free of charge before they reach fulfillment - see "How do I cancel my order?"

We're sorry about the mix-up - we'll make it right, and you won't be left chasing anyone.

Email [email protected] with your order number, the name of the item you were supposed to receive, and a photo of what arrived (including any labels on the item's box). Please also double-check the package for packing slips noting that other items shipped separately - multi-brand orders often arrive in more than one package, and B-Way items always ship on their own.

Once we confirm the error, we'll arrange the correct item for you. Please hold on to the item you received until our team gives you instructions.

All sales are final, so we don't offer standard returns or exchanges. Barber and grooming tools are hygiene-critical - once a product leaves our warehouse we can't restock it, which protects every customer from receiving a previously handled item.

There are two important exceptions:

Damaged, defective, or wrong item: you're fully covered. Shipping damage and wrong-item issues are handled by our team, and all machines carry a 1-year manufacturer's warranty for defects. Email [email protected] with your order number and photos.

Exceptional circumstances: we review these case by case. If a return is approved as an exception, a restocking fee may apply, and refunds are processed after we receive and inspect the item.

Orders can be canceled free of charge before they reach fulfillment.

We're sorry your item arrived damaged - you're covered, and in most cases you won't need to ship anything back.

If the damage happened in shipping (visible damage to the item or box): email [email protected] within 7 days of delivery with your order number and clear photos of the item and the packaging. We'll take it from there and make it right.

If the product is defective or stops working: all machines carry a 1-year manufacturer's warranty. Contact the manufacturer directly with your order confirmation as proof of purchase - they process warranty replacements fastest. Not sure how to reach the manufacturer for your product? Email us and we'll point you to the right contact.

Please don't return items to us without hearing from our team first - our all-sales-final policy means unapproved returns can't be accepted.

Every machine we sell comes with a manufacturer's warranty, and warranty claims go directly to the brand that made it. That's the quickest way to get a repair or replacement.

Before you file: if your tool is pulling hair, running slow, or won't charge, try the quick fixes in "My clipper is pulling hair or not cutting clean. Is it defective?" and "My cordless clipper won't charge or the battery dies fast." A lot of problems are solved with cleaning, oil, or a full charge.

Have these ready:

• Your Modern Barber Supply order confirmation (your proof of purchase)
• The model and serial number
• A clear description of the problem. Photos or a short video help.

Where to file, by brand:

• Wahl: https://www.wahlpro.com/warranty
• Andis: https://andis.com/CustomerCare/Warranty, 1-800-558-9441, [email protected]. Warranty terms vary by model, and blades aren't covered under Andis's warranty.
• BaBylissPRO: https://babylisspro.com/warranty-page, 1-800-326-6247
• JRL: https://www.jrlusa.com/pages/warranty, (954) 228-6666, [email protected]
• StyleCraft: https://stylecraftus.com/claims, 1-888-864-6409, [email protected]. StyleCraft charges a $24.95 processing and handling fee per claim and provides a return label.
• Gamma+: https://www.gammaplusna.com/warranty/, 1-888-864-6409, [email protected]. Same process and $24.95 fee as StyleCraft.
• Cocco: https://www.coccohairpro.com/service/cocco-warranty/, 216-518-1523, [email protected]. Don't ship anything to Cocco until Cocco authorizes it. Packages sent without authorization are rejected at their warehouse.
• B-Way: there's no public form, so we handle it for you. Email [email protected] with your order number and photos or a video of the problem.

Arrived damaged? That's shipping damage, and we handle it, not the manufacturer. Email [email protected] within 7 days of delivery with your order number and photos of the item and the packaging.

Didn't work at all right out of the box? Email us with your order number before filing, and we'll point you to the right next step.

Need your order confirmation again? Email us and we'll resend it.

Enter your code in the "Discount code" field at checkout and click Apply - your new total shows in the order summary before you pay.

Right now, code MODERN gets you 10% off across most of the store, including the Cocco and B-Way collections.

A few rules: one discount code per order, codes can't be combined with each other, and codes can't be applied to orders that have already been placed.

Code not working? Double-check the spelling, try an incognito/private browser window, and make sure the items in your cart are eligible. Still stuck? Email [email protected] and we'll help.

MBS Rewards is our free loyalty program - you earn points on purchases and redeem them for discounts.

To see your balance and redeem points, visit loyalty.modernbarbersupply.com and sign in with the same email you use on our store. There are four VIP tiers (250, 500, 1,250, and 2,500 points) with growing perks as you move up.

Points and rewards discounts are applied through the loyalty page at checkout. If your points aren't showing correctly, email [email protected] with your account email and we'll take a look.

Yes. We carry Cocco clippers, trimmers, shavers, and shears. (The brand is spelled Cocco, with two c's, but search "coco" and you'll still find it.) You'll find them under Clippers > Cocco Clippers in our menu.

Cocco Veloce Lite Cordless Clipper
One of our most popular clippers. It runs at 7,000 RPM with up to 3.5 hours of cordless runtime. We sell it as a bundle with a free Cocco Double Foil Shaver, and it comes in Green or Red. The bundle is final sale. Check the product page for current pricing.

Cocco Veloce Lite Clipper + Trimmer
Currently sold as a pre-order. See our article "When will my pre-order ship?" for how pre-orders work.

Cocco Super Cobalt Shear Set
For barbers who want Cocco on the shear side too.

Discount: the code MODERN takes 10% off the Cocco collection. One code per order, and it has to be applied at checkout.

Warranty on Cocco machines: Cocco machines carry a 1-year manufacturer's warranty, and claims go directly through Cocco. One important thing: never ship a Cocco product back without authorization from Cocco first. Their warehouse rejects packages that show up without authorization, and you could lose your item in the process. Start with their warranty page at https://www.coccohairpro.com/service/cocco-warranty/ or contact Cocco at 216-518-1523 or [email protected]. Have your Modern Barber Supply order confirmation, the model and serial number, and a clear description of the problem ready.

If your Cocco item arrived damaged in shipping, that's on us, not Cocco. Email [email protected] within 7 days of delivery with photos of the item and the packaging.

For more on warranty claims, see our warranty claim article in the Returns & Warranty section.

We carry the brands working barbers ask for most. Here's where to find them:

In our Clippers menu:

• Andis, including the Andis Master Li Cordless
• BaBylissPRO ("Babyliss"), including the FX95C Cordless Clipper and GoldFX Skeleton Trimmer
• Cocco (often searched as "coco"), including the Veloce Lite
• Gamma+ and StyleCraft, including the Gamma+ Cyborg Cordless Trimmer and StyleCraft Gold Saber Trimmer. If you're looking for the "white saber clipper," that's the StyleCraft Saber line.
• B-Way, which has its own collection. Heads up: B-Way items ship separately with their own shipping charge.

Also popular:

• JRL, including the JRL Ghost Clipper + Trimmer Combo (our #1 seller), the JRL Onyx Trimmer, and the JRL Diamante Combo (pre-order)
• Wahl, including the 5-Star Black & Gold Magic Clip + Detailer

You can also browse Shop by Brand, Trimmers, Shaver, and Accessories from the menu, or put together your own set in Build Your Bundle.

Salon furniture and equipment lives under Salon, with brands like Mayakoba, Berkeley, McKinley, Dermalogic, and Shiatsulogic, plus chairs like the SHERMAN Barber Chair. These ship by freight (10 to 12 business days).

Don't see a specific model? Use the search bar on the site. If it doesn't come up, email [email protected] and ask.

Save on your order: free standard shipping on clipper, trimmer, and shaver orders over $99, and the code MODERN takes 10% off most of the store.

Every machine we sell carries a manufacturer's warranty, and each brand handles its own claims. See our warranty claim article for the link to each brand's claim form.

If you're building out your kit, here's the short version of what each tool is for.

Clippers do the heavy lifting. A clipper has a wider blade and a stronger motor for taking hair down fast: bulk removal, fades, tapers, and guard work. Most have an adjustable lever so you can open and close the blade while you blend. If you only buy one tool, it's usually a clipper.

Trimmers do the detail work. A trimmer has a thinner, finer blade built for precision: lineups, edge-ups, outlining, necklines, beard shaping, and designs. It cuts closer than a clipper but isn't made for removing a lot of hair.

Shavers finish the job. A foil shaver gets you the closest result of the three. Barbers use it for bald fades, skin fades, head shaves, and cleaning up after a trimmer.

Most barbers use all three: clipper to cut, trimmer to line, shaver to finish.

Want two in one box? Combos and bundles are an easy way to start. Customer favorites include the JRL Ghost Clipper + Trimmer Combo, the Wahl 5-Star Black & Gold Magic Clip + Detailer, and the Cocco Veloce Lite Cordless Clipper, which comes with a free Cocco Double Foil Shaver. You can also mix your own under Build Your Bundle.

Don't forget maintenance. Whatever you pick, a blade cleaner spray and clipper oil will keep it cutting like new. See "How do I clean and oil my clippers?"

Shipping tip: free standard shipping on orders over $99 covers clippers, trimmers, and shavers, so pairing two tools usually gets you there.

Not sure which one fits the way you cut? Email [email protected] and tell us what you're working on.

A lot of clippers that seem "broken" just need cleaning and oil. A few minutes a day keeps your blades sharp, your motor running cool, and your clients happy.

After every client

• Brush the hair out of the blade and from around the blade housing with a small cleaning brush.
• Spray the blade with a blade cleaner, such as Andis Cool Care Plus, following the directions on the can.

Oiling

• With the clipper running, put a few drops of clipper oil across the teeth of the blade. Let it run for a few seconds so the oil spreads, then wipe off the extra with a clean cloth.
• Most barbers oil at the start of the day and again during heavy use. If the blade feels hot, sounds louder than usual, or starts to drag, it's probably dry. Your owner's manual may give a specific schedule for your model.

Deep clean (weekly, or whenever buildup gets bad)

• Turn the tool off and unplug it. Remove the blade following your manual's instructions, clean out the hair behind it, then reinstall and re-oil.
• When you put the blade back on, make sure it sits straight and matches how it came from the factory. A crooked blade can pull hair or nick skin.

What not to do

• Don't dunk the whole clipper in liquid or let spray run into the motor or battery housing. Treat only the blade.
• Don't use cooking oil or household lubricants. Use clipper oil.
• Don't store it wet. Let the blade dry before putting it away.

Blades wear out over time. Blades are a wear part, and some manufacturers, like Andis, don't cover blades under warranty, so regular care pays off.

If you've cleaned and oiled your tool and it still isn't working right, see "My clipper is pulling hair or not cutting clean. Is it defective?" or our warranty claim article in the Returns & Warranty section.

Usually not. Pulling, snagging, and uneven cutting almost always come down to one of a few fixable things. Run through this list before filing a warranty claim.

1. Hair buildup. Hair packed behind the blade keeps it from moving freely. Turn the tool off, brush out the blade, and do a deep clean if needed. (See "How do I clean and oil my clippers?")

2. Dry blade. A blade without oil runs hot, gets loud, and drags. Put a few drops of clipper oil across the teeth, run it for a few seconds, and wipe off the extra.

3. Low battery. Cordless clippers can lose power as the battery runs down, and a slow blade pulls hair. Give it a full charge and try again.

4. Blade out of alignment. If the blade was removed for cleaning, dropped, or knocked, it may be sitting crooked. Check that it's seated straight and matches the factory position, and follow your owner's manual to realign it. If you're not comfortable adjusting it, don't force it. A misaligned blade can nick skin.

5. Dull blade. Blades wear with use. After a lot of cuts, a replacement blade often fixes it. Some manufacturers, like Andis, don't cover blades under warranty.

6. The hair is too long. Clippers work best on hair that's been taken down to a workable length. Very long or dense hair may need a pass with shears first.

Still not right? If you've cleaned it, oiled it, charged it, and checked the blade, and it's still pulling or making unusual noises, it may be a real defect. Every machine carries a manufacturer's warranty, and claims are filed directly with the brand. Have your Modern Barber Supply order confirmation, the model and serial number, and a clear description of the problem ready.

If it arrived damaged, email [email protected] within 7 days of delivery with photos of the item and the packaging.

See our warranty claim article in the Returns & Warranty section for each brand's claim form.

Before you assume the battery is bad, work through these checks.

1. Use the charger that came with it. Chargers and cords from other tools, even from the same brand, may not deliver the right power. Stick with the original.

2. Check the outlet. Plug something else into the same outlet to make sure it's live. Power strips and outlets on a switch are common culprits.

3. Clean the contacts. Hair, oil, and blade spray can build up on the charging port or on the metal contacts of a charging stand. Unplug everything and wipe the contacts dry with a clean cloth. Keep liquids and spray away from the port.

4. Seat it properly. If your clipper charges on a stand, make sure it's sitting all the way down and making contact. Many tools show a light or display when charging starts. Check your owner's manual for what yours should show.

5. Give it a full charge. Charge it all the way before using it again, rather than topping it off for a few minutes between clients.

6. Keep it at room temperature. Batteries don't like extreme heat or cold. Don't leave your tools in a car.

About battery life: runtime varies by model, and batteries naturally hold less charge as they age. A clipper that's lasting a little less than it did when new isn't necessarily defective. Check your product page or owner's manual for your model's rated runtime.

Wouldn't power on or charge right out of the box? Email [email protected] with your order number before filing anything, and we'll point you to the right next step.

Still having trouble after all of the above? It may be a warranty issue. Every machine carries a manufacturer's warranty, and claims are filed directly with the brand. Have your order confirmation, the model and serial number, and a description of the problem ready.

See our warranty claim article in the Returns & Warranty section for each brand's claim form.

We're a real shop with real people behind it, and we're happy to help.

Email: [email protected]
Hours: Monday through Friday, 9am to 5pm Central

Email is the best way to reach our team directly.

Chat, 24/7: the chat on modernbarbersupply.com is available around the clock. It can look up your order, check tracking, and answer most questions about shipping, returns, and warranties right away. If your question needs a person, the chat will pass it to our team, and it becomes an email ticket that we answer during business hours.

To get the fastest help, include:

• Your order number
• The name and email you ordered with
• What's going on, in a sentence or two
• Photos, if something arrived damaged or isn't working. For shipping damage, include photos of both the item and the packaging.

Common questions you can answer right now:

• Where's my order? See "Track my order."
• Ordered a barber chair or pedicure spa? Freight takes 10 to 12 business days, and that's normal. See "When will my barber chair or pedicure spa arrive?"
• Only part of your order arrived? See "Why did my order come in separate packages?"
• Something isn't working? See "My clipper is pulling hair or not cutting clean. Is it defective?" and our warranty claim article.

Warranty questions: machine warranties are handled by each manufacturer. Our warranty claim article has the claim form and contact info for every brand we carry. For B-Way products, email us and we'll handle it with the B-Way team.

However you reach out, we'll take care of you.