FAQs

Carriers sometimes mark a package delivered a few hours - occasionally a full day - before it actually arrives. Here's what to do:

1. Check around your delivery spot: porch, side door, mailroom, garage, neighbors, or your building's front office.

2. Verify the shipping address on your order confirmation email is correct.

3. Wait 24-48 hours - a good share of "delivered but missing" packages turn up in that window.

Still nothing after 48 hours? Email [email protected] with your order number and we'll open a trace with the carrier and work it from there.

One note for multi-item orders: brands can ship separately, so one tracking number showing delivered doesn't always mean the whole order has arrived. B-Way items always ship on their own tracking.

Yes - as long as your order hasn't reached fulfillment yet, we'll cancel it free of charge with a full refund to your original payment method.

The fastest way: use the Cancel option at the top of this Help Center and sign in with your order email. You can also email [email protected] with your order number and "cancel" in the subject line.

Once an order is being processed and prepared for shipment, it can no longer be canceled - it will ship as placed, and our all-sales-final policy applies. Standard processing takes 3-4 business days, so reach out as soon as possible.

Refunds for canceled orders typically post back to your card within 5-10 business days, depending on your bank.

As soon as your order ships, you'll receive a shipping confirmation email with your tracking number. Standard processing takes 3-4 business days before shipment.

You can also track right from this Help Center: click Track at the top of the page and sign in with the email you used on your order to see live status.

Ordered multiple brands? Items can ship from different warehouses and arrive in separate packages with separate tracking numbers. B-Way products always ship separately with their own tracking.

If it's been more than 4 business days since you ordered and you haven't received a shipping confirmation, check your spam folder first, then email [email protected] with your order number and we'll check on it.

We can only change an order before it reaches fulfillment. Email [email protected] right away with your order number and the change you need (address fix, item swap, etc.) and we'll do our best to catch it - standard processing is 3-4 business days.

Once an order is being processed and prepared for shipment, it can no longer be modified. If you want to add items at that point, the fastest route is placing a second order.

Need to cancel instead? Orders can be canceled free of charge before fulfillment - see "How do I cancel my order?"

Standard order processing takes 3-4 business days before your order ships. Shipping options and rates are shown at checkout.

Free standard shipping on orders over $99 - this applies to clippers, trimmers, and shavers. It does not apply to large equipment and freight items (barber chairs, stations, spa equipment) or to B-Way products, which carry their own shipping charge.

Expedited shipping is available - you'll see the options and rates at checkout.

B-Way products are fulfilled by a separate partner and always ship separately from the rest of your order, with their own shipping charge and their own tracking number - even when ordered together with other items.

Salon furniture and large equipment ship by freight - please allow 10-12 business days for delivery. Freight rates are quoted at checkout.

Questions about shipping? Email [email protected] with your order number.

Shipping cost depends on what you're ordering:

Clippers, trimmers, and shavers: free standard shipping on orders over $99. Under $99, the standard rate is calculated and shown at checkout.

Expedited shipping: available for most parcel orders - options and rates appear at checkout.

Salon furniture and large equipment: ships by freight with rates quoted at checkout; allow 10-12 business days for delivery.

B-Way products: fulfilled by a separate partner and always carry their own shipping charge, shown at checkout - the $99 free shipping threshold does not apply to B-Way.

The exact total for your cart and address always appears at checkout before you pay.

Yes - expedited shipping is available. You'll see the expedited options, rates, and estimated delivery speeds at checkout after entering your address.

Keep in mind that standard order processing (3-4 business days) still applies before any order ships, so if your order is time-sensitive, reach out to [email protected] with your order number right after purchasing and we'll do our best to prioritize it.

Expedited shipping isn't available for salon furniture and large equipment, which ship by freight (10-12 business days), or for B-Way products, which are fulfilled by a separate partner.

Yes - standard shipping is free on orders over $99 for clippers, trimmers, and shavers.

Two exceptions:

Large equipment and freight items (barber chairs, stations, spa equipment) - freight shipping is quoted at checkout, and delivery takes 10-12 business days.

B-Way products - fulfilled by a separate partner with their own shipping charge, shown at checkout.

Expedited shipping is also available - options and rates appear at checkout.

Standard order processing takes 3-4 business days before your order ships. After that, transit time depends on the shipping option you choose at checkout and your location - your tracking number will show the carrier's delivery estimate once the order ships.

Need it faster? Expedited shipping options and rates are shown at checkout.

Salon furniture and large equipment ship by freight - please allow 10-12 business days for delivery.

B-Way products ship separately through their own fulfillment partner, so they can arrive on a different day than the rest of your order.

The easiest way to check: add your items to the cart and enter your address at checkout. If we can ship to your location, you'll see the available shipping options and rates right there.

If no shipping options appear for your address, we aren't able to deliver there at the moment. Questions about shipping to your area? Email [email protected] and we'll confirm.

If your tracking shows no movement for several days, or your package appears lost or arrived damaged, we'll sort it out.

Lost in transit: if tracking hasn't updated in 5+ business days, email [email protected] with your order number. We'll open a trace with the carrier and, if the package is confirmed lost, make it right.

Marked delivered but missing: check porch, mailroom, neighbors, and building office first - carriers often scan early. Still missing after 48 hours, contact us and we'll trace it.

Arrived damaged: email us within 7 days of delivery with your order number and photos of the item and packaging - no need to ship anything back until you hear from our team. Defective products are covered separately by the 1-year manufacturer's warranty.

Reminder for multi-brand orders: items can arrive in separate packages on separate tracking numbers, and B-Way products always ship separately.

All sales are final. Barber and grooming tools are hygiene-critical - once a product leaves our warehouse we cannot restock it, which protects every customer from ever receiving a previously handled item.

That said, we review genuine exceptional circumstances case by case. If something is wrong with your order, email [email protected] with your order number and photos, and we'll look at your situation individually. Where a return is approved as an exception, a restocking fee may apply, and any refund is processed only after we receive and inspect the returned item.

Received a damaged, defective, or wrong item? That's covered - all machines carry a 1-year manufacturer's warranty, and shipping damage claims are handled by our team. See "What do I do if my item(s) arrives damaged?" for the steps.

Orders can be canceled free of charge before they reach fulfillment - see "How do I cancel my order?"

We're sorry about the mix-up - we'll make it right, and you won't be left chasing anyone.

Email [email protected] with your order number, the name of the item you were supposed to receive, and a photo of what arrived (including any labels on the item's box). Please also double-check the package for packing slips noting that other items shipped separately - multi-brand orders often arrive in more than one package, and B-Way items always ship on their own.

Once we confirm the error, we'll arrange the correct item for you. Please hold on to the item you received until our team gives you instructions.

All sales are final, so we don't offer standard returns or exchanges. Barber and grooming tools are hygiene-critical - once a product leaves our warehouse we can't restock it, which protects every customer from receiving a previously handled item.

There are two important exceptions:

Damaged, defective, or wrong item: you're fully covered. Shipping damage and wrong-item issues are handled by our team, and all machines carry a 1-year manufacturer's warranty for defects. Email [email protected] with your order number and photos.

Exceptional circumstances: we review these case by case. If a return is approved as an exception, a restocking fee may apply, and refunds are processed after we receive and inspect the item.

Orders can be canceled free of charge before they reach fulfillment.

We're sorry your item arrived damaged - you're covered, and in most cases you won't need to ship anything back.

If the damage happened in shipping (visible damage to the item or box): email [email protected] within 7 days of delivery with your order number and clear photos of the item and the packaging. We'll take it from there and make it right.

If the product is defective or stops working: all machines carry a 1-year manufacturer's warranty. Contact the manufacturer directly with your order confirmation as proof of purchase - they process warranty replacements fastest. Not sure how to reach the manufacturer for your product? Email us and we'll point you to the right contact.

Please don't return items to us without hearing from our team first - our all-sales-final policy means unapproved returns can't be accepted.

Enter your code in the "Discount code" field at checkout and click Apply - your new total shows in the order summary before you pay.

Right now, code MODERN gets you 10% off across most of the store, including the Cocco and B-Way collections.

A few rules: one discount code per order, codes can't be combined with each other, and codes can't be applied to orders that have already been placed.

Code not working? Double-check the spelling, try an incognito/private browser window, and make sure the items in your cart are eligible. Still stuck? Email [email protected] and we'll help.

MBS Rewards is our free loyalty program - you earn points on purchases and redeem them for discounts.

To see your balance and redeem points, visit loyalty.modernbarbersupply.com and sign in with the same email you use on our store. There are four VIP tiers (250, 500, 1,250, and 2,500 points) with growing perks as you move up.

Points and rewards discounts are applied through the loyalty page at checkout. If your points aren't showing correctly, email [email protected] with your account email and we'll take a look.